Fair Draws

Fairness without gimmicks. Transparency without exaggeration.

At Jambala, we believe trust comes from clarity and visibility, not from confusing technical claims or borrowed credibility.

Here’s exactly how our draws work — in plain English.

How are winners chosen?

Winning ticket numbers are generated at the time of the draw using an independent number randomisation method.

Depending on the competition, this is done either:

  • Live, during a publicly visible draw using a trusted number randomiser, or

  • Automated, using a secure randomisation script executed at the scheduled draw time

In both cases:

  • Numbers are generated

  • Results are recorded

  • Winners are published publicly

Crucially, prizes are to be awarded in accordance with the laws of chance.

Are your draws certified or casino-grade?

No — and we are intentionally clear about that.

Jambala does not claim casino certification, gambling-regulator testing, or third-party RNG accreditation.

Our competitions are prize competitions, not regulated gambling products, and we do not use gambling-style compliance language to imply otherwise.

What we do instead is focus on observable fairness.

What randomisation tools do you use?

For live draws and automated selections, we use:

  • Reputable, widely used number randomisers

  • In some cases, true-random sources such as atmospheric-noise–based generators (e.g. RANDOM.ORG), which derive randomness from physical phenomena rather than predictable formulas

These tools are commonly used for:

  • Public raffles

  • Competitions and sweepstakes

  • Academic, creative, and scientific applications

They are independent of Jambala and cannot be influenced by us. Prizes are won in accordance with the laws of chance

What’s the difference between “true random” and computer random?

Simple explanation:

  • Most computer-generated numbers are “pseudo-random”
    They use formulas. Good enough for many uses, but technically predictable.

  • True random sources (like atmospheric noise)
    Use real-world physical processes that cannot be predicted or reproduced.

Where appropriate, we prefer true random sources, but more importantly:
the draw is visible, documented, and final.


Can Jambala manipulate results?

No.

  • Ticket numbers are allocated automatically

  • Draws happen at a fixed, published time

  • Winning numbers are generated once and recorded

  • Results are published immediately

Any attempt to manipulate outcomes would be:

  • visible in draw records

  • traceable in logs

  • reputationally catastrophic

We do not design systems that require blind trust — we design systems that are easy to audit and hard to abuse.


How do I know the draw wasn’t changed afterward?

Because:

  • Draw times are pre-published

  • Winners are announced publicly

  • Historical results remain accessible

  • Draw recordings (where applicable) are retained

We don’t overwrite history.

What if I think something isn’t fair?

Tell us.

Support: hello@jambala.co.uk

We’ll explain the draw, share the record, and walk you through it — calmly and transparently.

If something ever were wrong, we’d want to know first.

Why we don’t over-claim certification

Some platforms rely heavily on:

  • casino comparisons

  • regulatory language that doesn’t apply

  • certification theatre customers don’t understand

We don’t believe that builds real trust.

We believe trust comes from:

  • clear rules

  • visible draws

  • published results

  • human accountability

So that’s what we focus on.


Have a question? We're here to help.

A few links that might point you in the right direction:

- FAQs
- Responsible Playing
- Contact Us

What if...

If we can’t contact you using the details you provided, we follow the claim process set out in our Terms and Conditions. This includes multiple contact attempts within a defined time window. If there’s still no response, the prize is handled exactly as stated in the T&Cs.

The draw still happens. Every competition runs at the published date and time, regardless of how many tickets are sold.

Where a cash alternative is available, it’s clearly shown on the competition page. If you choose it, payment is made by bank transfer to an account in your own name within the stated timeframe.

Please contact us as soon as possible. We can update contact information before the draw, but ticket ownership and entries cannot be changed once a competition has closed.

All ticket purchases are final. If a competition is cancelled by us without a prize being awarded, refunds or alternatives will be provided as set out in the T&Cs.

Transparency matters to us. Ticket limits, allocations, and draw processes are visible and documented. If you still have concerns, you can review our Fair Draws page or contact us directly and we’ll walk you through the process.