Responsible Playing

Play for enjoyment. Stay in control.

Jambala competitions are designed to be entertaining, transparent, and fair.
They are not a way to make money and should only be entered for fun.

We believe responsible participation is essential to maintaining trust — with our customers and with ourselves.

Our position

Jambala operates prize competitions that comply with UK law.
We are not a gambling operator, and our competitions are not regulated by the UK Gambling Commission.

That said, we voluntarily apply responsible-play standards because it’s the right thing to do — not because we’re required to.

When playing stops being fun

You may want to pause or stop playing if you notice any of the following:

• You’re treating competitions as a way to make money

• You’re trying to recover losses by entering more competitions

• You’re spending more time or money than you intended

• You’re borrowing money or selling possessions to enter

• You feel unable to stop or reduce participation

If any of this feels familiar, please stop and reach out — support is available, and taking a break is a positive step.

Tools to help you stay in control

You can:

• Take a time-out — temporarily pause access to your account

• Self-exclude — permanently close your account

These tools are there to protect you. We will always respect your decision

Contact us at hello@jambala.co.uk — and we’ll help you restrict or close your account manually

When we may step in

As part of our commitment to responsible participation, we monitor for unusual or excessive behaviour.

If something doesn’t look right, we may:

• reach out to check in

• suggest a break

• temporarily restrict your account

This is done to protect customers, not to penalise them.

 

Independent support (UK)

If participation is affecting your wellbeing, free and confidential help is available:

GamCare – https://www.gamcare.org.uk

GamCare provides impartial advice, counselling, and practical support.

GambleAware - https://www.gambleaware.org/

Confidential Help To Anyone Who's Worried About Gambling

National Debtline - https://nationaldebtline.org/

Get free, confidential debt advice from an independent England and Wales debt charity.

Citizens Advice - https://www.citizensadvice.org.uk/

Online free advice from Citizens Advice to help you find a way forward, whatever the problem.

Samaritans - https://www.samaritans.org/ · 116 123 (free, 24/7)

Round-the-clock listening support if you're struggling to cope.

Mind - https://www.mind.org.uk/

Information and support if you're experiencing a mental health problem.

Money Advice Trust - https://www.moneyadvicetrust.org/

Free, independent debt and money advice, including the National Debtline service.

Need help or want to pause right now?

You don’t need to explain yourself.

Support: hello@jambala.co.uk

We’ll help you pause, limit, or close your account — no pressure, no judgment.

One last thing

If it’s not fun anymore, it’s not worth it.

Jambala will always choose long-term trust over short-term revenue.