Jambala (operated by Almagrove Ltd) is a signatory to the DCMS Voluntary Code of Good Practice for Prize Draw Operators (published 17 April 2026). This page sets out, clause by clause, the measures we have in place to meet the Code — as required by Clause 3.4.
We update this page whenever a measure changes. If you have questions about anything below, email hello@jambala.co.uk.
Player protections
1.1 · Age verification
Jambala is for players aged 18 or over. Our account creation form requires a date of birth and blocks registration if the entered date of birth indicates the player is under 18. Existing players without a date of birth on file are prompted to confirm theirs before their next purchase. Where our responsible-play monitoring (see 1.6) indicates a need, we may require additional identity verification by a third-party provider. We do not target advertising at anyone under 18.
1.2 · Complaints and dispute resolution
Our complaints process is published at /pages/complaints. We acknowledge complaints within five working days and provide a final response within eight weeks. If a complaint cannot be resolved between us, customers have access to the following free, independent public routes: the Citizens Advice consumer service (0808 223 1133), referral to Trading Standards via Citizens Advice, or the County Court small-claims process via Money Claim Online. We do not require — or recommend — a paid Alternative Dispute Resolution provider; these public routes are open to consumers free of charge.
1.3 · Credit card limits
We do not accept credit card payments above £250 per player in any rolling 30-day period across our competitions. We do not accept credit card payments at all for Instant Win competitions. These limits apply equally to credit card payments routed via money service businesses. We track credit-card spend per player from order-create events to enforce this.
1.4 · Monthly spend limits
You can set a maximum monthly total spend limit on your account, including a limit of £0, from the Play Controls panel in your account page. The limit applies across all payment methods. Once set, the limit cannot be exceeded — our checkout will refuse any entry that would push your monthly spend above it. Decreases take effect immediately; increases take effect 24 hours after the request.
1.5 · Self-exclusion, pause, and marketing stop
From your account page, you can:
- Pause your account for 24 hours, 7 days, or 30 days — you cannot place entries during the pause window.
- Self-exclude for a minimum of six months — irreversible during that period.
- Permanently close your account.
Whenever you pause, self-exclude, or close your account, we automatically unsubscribe you from email and SMS marketing for the duration. You can lift a pause early from your account; self-exclusion cannot be lifted within the six-month minimum.
1.6 · Monitoring for harm
From the moment an account is opened, we monitor activity for signals that participation may be becoming problematic. Indicators we consider include: spending consistently up to or beyond your set limit, rapid escalation in spend, frequent payment-method changes, multiple cards used in short windows, repeated use of the pause tool, and self-reported distress in support communications. This monitoring is automated and reviewed by our team.
1.7 · Tailored intervention
When monitoring identifies indicators of harm, we take a proportionate response: a soft in-product reminder of our responsible-play tools for early signals; a forced 24-hour cool-off period for medium signals; and a temporary suspension with required identity verification for the most significant signals. All interventions are recorded.
1.8 · Signposting to support
If competition play stops being fun, free and confidential UK help is available. We signpost to:
- GamCare
- GambleAware
- National Debtline
- Citizens Advice
- Samaritans · 116 123 (24/7)
- Mind
- Money Advice Trust
This list is displayed on the Responsible Playing page, on every competition page, in the cart, and inside our intervention notices.
1.9 · Reasonable draw duration
Our competitions remain open for at least 24 hours before a scheduled draw, with the exception of Instant Win competitions. The postal entry route is available throughout each competition window, with sufficient time allowed for postal entries to be received and processed before the draw.
1.10 · Instant Win competitions
For Instant Win competitions: postal entrants are assigned a ticket number from the same pool as paid entrants, with an equal chance of winning each available prize. Postal entrants are notified of their result within 7 business days of receipt. We do not allow Instant Win competitions to make up the majority of our live competitions at any time.
1.11 · Responsible marketing
All our marketing is undertaken in line with the CAP code and BCAP code. We do not suggest that entering a competition is an escape from personal, professional, or educational problems, a solution to financial concerns, an alternative to employment, or a way to achieve financial security. We do not target advertising at anyone under 18. Our internal marketing-approval checklist covers each of these points for every campaign.
Transparency
2.1 · How each competition works
Every competition page includes a “How this draw works” summary explaining the draw mechanism and stating that prizes are awarded in accordance with the laws of chance. See our Fair Draws page for full details by competition type.
2.2 · Independent and verifiable draws
Winners are selected by a computer process that produces verifiably random and auditable results, satisfying the alternative path in Clause 2.2 without dependence on any third-party vendor.
How it works. The draw time for each competition is published in advance on the product page. After that time passes, our system reads the cryptographic hash of the first Bitcoin block mined after the published draw time. The block hash is a publicly-known random value that nobody — including us — controls in advance, because the Bitcoin proof-of-work process produces hashes that cannot be predicted or manipulated by anyone. Our open algorithm hashes the block hash together with the product identifier and the ticket pool size, and the result selects the winning ticket number.
How anyone can verify the result. For every draw we publish: the Bitcoin block height used, the block hash, the product details, and the winning ticket number. Anyone with internet access can look up the block hash on any public block explorer (such as blockchain.com, mempool.space, or any Bitcoin node), re-run the published algorithm with the same inputs, and confirm the same winning ticket comes out. We cannot influence the result — the seed is determined by Bitcoin’s public mining process, the algorithm is published, and the inputs are public.
For Live Draws (where a member of our team selects the winning number during a public livestream), the livestream itself is the public audit. The recording is published with the winning ticket on the Winners page.
Full mechanism details and a worked verification example are published at /pages/how-we-draw. All paid and free postal entries have an equal chance of winning each prize.
2.3 · Likelihood of winning
Every competition page shows the maximum number of tickets available and the current odds (“1 in X chance”) computed from the maximum ticket count.
2.4 · Free entry route
A free postal entry route is available for every competition. Full details, including the postal address, accepted information, and timing requirements, are on the Free Postal Entry page. The free entry route is signposted on every competition page, on every collection tile, in the cart drawer, and in checkout.
2.5 · Prize integrity
Where a competition is offered under this Code, we commit to the following:
- Prizes awarded as advertised. We will not substitute a prize with one of lower advertised value due to a low number of entries.
- No cancellation for low sales. A competition will not be cancelled due to a low number of entries received.
- No change of draw or closing date. The published closing date and draw date will not be changed due to a low number of entries.
- Prompt prize delivery. Winners receive the advertised prize (or stated cash alternative) within 28 days of the draw, subject to identity verification.
These commitments are also set out in our Terms & Conditions and Terms of Service.
2.6 · Charitable contributions
Jambala does not currently promote a charitable-contribution element as part of any competition. If this changes, the parameters will be published here and on the relevant competition pages, and we will register with the Fundraising Regulator where the thresholds apply.
Accountability
3.1 · Internal compliance review
We review our compliance with this Code on a quarterly cycle, signed off at board level. Findings and remediation actions are logged.
3.2 · Third-party compliance
We require our key third-party suppliers — including affiliate marketers and draw-management partners — to follow the relevant requirements of this Code through contractual addenda. Our supplier register tracks who has signed.
3.3 · Sector engagement
We engage with sector working groups and other operators to share best practice in player protection, transparency, and accountability.
3.4 · This page
This page is the public statement required by Clause 3.4. It is updated whenever any of the measures above change.
3.5 · Engagement with DCMS
We engage with the Department for Culture, Media and Sport on the implementation of this Code and share learnings and challenges where it helps to improve the Code over time. Feedback may be sent to DCMS at prizedrawcode@dcms.gov.uk.
Last updated: 21 May 2026. If anything here is incorrect or out of date, please email hello@jambala.co.uk — we will fix it promptly.
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